rs789 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by rs789 ("rs789", "we", "us", "the Company") and governs the collection, processing, storage, and disclosure of personal data relating to individuals ("you", "the Player", "the User") who access or use the rs789.asia website, its mobile interface, associated APIs, and all related services (collectively, "the Platform").

rs789 respects your privacy and is committed to protecting your personal data. This Policy explains what information we collect about you, why we collect it, how we use it, and the choices you have regarding your data. Please read it carefully alongside our Terms & Conditions.

By registering an account on rs789 or by continuing to use rs789.asia after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.

2. Personal Data We Collect

2.1 Registration & Account Data

When you register with rs789, we collect the following information:

• Full legal name as it appears on government-issued identification;
• Date of birth (for age verification purposes);
• Residential address, including city, province, and country (e.g., Karachi, Lahore, Islamabad);
• Email address (used as your primary account identifier and for communications);
• Mobile phone number (used for security verification and account notifications);
• Username and encrypted password credentials.

2.2 Identity Verification (KYC) Data

To comply with applicable regulatory requirements and our own responsible gaming obligations, rs789 may request:

• Copy of a valid government-issued photo ID (CNIC, passport, or driving licence);
• Proof of residential address (utility bill, bank statement, or similar document not older than three months);
• Proof of payment method ownership (screenshot or image of the JazzCash / Easypaisa account, bank card, or cryptocurrency wallet);
• Source of funds documentation in certain circumstances.

2.3 Financial & Transaction Data

rs789 records all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, bonus credits, betting stakes, and game winnings. Payment method identifiers — such as JazzCash account numbers, Easypaisa wallet references, bank account fragments, and cryptocurrency wallet addresses — are retained for fraud prevention and audit purposes. Full payment credentials (PIN, passwords) are never stored by rs789.

2.4 Gaming & Betting Activity

We maintain records of all casino games played, bets placed on cricket and other sports, PSL match wagers, live dealer sessions, and any other Platform interactions involving real-money activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical & Device Data

When you access rs789, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, language settings, referring URL, pages visited, and session timestamps. This data is used for Platform security, fraud detection, and performance optimisation.

3. How We Collect Your Data

rs789 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, contact support, or otherwise provide information voluntarily;
• Automatically — through cookies, web beacons, server logs, and similar technologies when you access the Platform;
• From third-party payment processors — including JazzCash, Easypaisa, HBL, Meezan Bank, UBL, Visa/Mastercard networks, and USDT TRC20 blockchain confirmation data, to verify and process transactions;
• From KYC/AML service providers — third-party identity verification partners who assist in confirming the authenticity of documents submitted during KYC;
• From fraud detection systems — automated risk-assessment tools that analyse behavioural and technical signals to detect suspicious activity.

4. Purposes of Data Processing

rs789 processes your personal data for the following purposes:

• Account creation and management — to register, authenticate, and maintain your rs789 account;
• Age and identity verification — to confirm you are 18 years of age or older and to satisfy KYC obligations;
• Payment processing — to facilitate deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and USDT TRC20;
• Service delivery — to provide access to casino games, sports betting markets, bonuses, and all other Platform features;
• Responsible gaming — to monitor gaming patterns, enforce deposit and loss limits, and process self-exclusion requests;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, collusion, multi-accounting, and money laundering;
• Legal and regulatory compliance — to fulfil obligations under applicable anti-money laundering, know-your-customer, and data protection frameworks;
• Customer support — to respond to queries, complaints, and account issues submitted via [email protected];
• Communications — to send transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional offers and bonuses;
• Platform improvement — to analyse usage patterns, test new features, and improve the overall rs789 user experience.

5. Legal Basis for Processing

rs789 processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing required to perform the contract between you and rs789, including account management, game delivery, and payment processing;
• Legal obligation — processing required to comply with applicable anti-money laundering, KYC, and regulatory obligations;
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent — where you have expressly consented to specific processing, such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing & Disclosure

rs789 does not sell your personal data to unaffiliated third parties. We may share data in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other payment partners receive only the minimum data necessary to process your transactions;
• KYC and identity verification providers — third-party verification partners receive identity documents solely for the purpose of confirming authenticity;
• Game software providers — providers such as Pragmatic Play, Evolution, PG Soft, and NetEnt may receive anonymised or pseudonymised session data for game integrity and audit purposes;
• Legal and regulatory authorities — rs789 will disclose personal data to law enforcement, regulatory bodies, or courts where legally compelled to do so or where reasonably necessary to prevent fraud or other criminal activity;
• Business transfers — in the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity subject to equivalent privacy protections.

7. Cookies & Tracking Technologies

7.1 What We Use

rs789 uses cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve the Platform. These include:

• Essential cookies — required for core Platform functionality, including login session maintenance and security tokens. These cannot be disabled.
• Analytics cookies — used to understand how players navigate rs789, which pages are visited most, and how performance can be improved. Data collected is aggregated and anonymised.
• Preference cookies — used to remember your language, currency, and display preferences across sessions.

7.2 Managing Cookies

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the rs789 Platform. For full cookie management options, refer to your browser's help documentation.

8. Data Retention

rs789 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, and in compliance with applicable legal and regulatory retention obligations. As a general guide:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Support communications are retained for two (2) years from the date of resolution;
• Technical and log data is retained for up to twelve (12) months unless extended retention is required for ongoing fraud investigations.

Upon expiry of retention periods, personal data is securely deleted or anonymised in accordance with industry best practices.

9. Your Data Rights

Depending on the laws applicable to your jurisdiction, you may have the following rights with respect to your personal data held by rs789:

• Right of access — to request a copy of the personal data rs789 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to overriding legal retention obligations;
• Right to restriction — to request that rs789 restricts processing of your data in certain circumstances;
• Right to portability — to receive your personal data in a structured, machine-readable format where technically feasible;
• Right to object — to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — to withdraw previously granted consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. rs789 will respond to verified requests within 30 days. We may request proof of identity before processing any data subject request.

10. Data Security

rs789 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and rs789 servers;
• Encryption of stored sensitive data, including payment identifiers and KYC documents;
• Access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication requirements for internal system access.

Despite these measures, no internet-based service can guarantee absolute security. You are also responsible for maintaining the security of your own rs789 account credentials. In the event of a data breach that poses a risk to your rights, rs789 will notify affected users in accordance with applicable legal requirements.

11. Children's Privacy

The rs789 platform is strictly intended for individuals aged 18 years and above. rs789 does not knowingly collect personal data from persons under the age of 18. If we become aware that data belonging to a minor has been collected, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on rs789, please contact [email protected] immediately.

12. International Data Transfers

rs789 may store and process personal data on servers located in jurisdictions outside of Pakistan. Where such international transfers occur, rs789 takes appropriate measures to ensure that your data receives a level of protection equivalent to that afforded under this Policy, including through the use of standard contractual clauses or equivalent data transfer mechanisms as recognised in the applicable jurisdiction.

13. Changes to This Privacy Policy

rs789 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file and/or through a prominent notice on rs789.asia prior to the changes taking effect. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of the Platform following publication of any amended Policy constitutes acceptance of those changes. We encourage you to review this Policy periodically.

14. Contact Us

For any queries, requests, or complaints relating to this Privacy Policy or the processing of your personal data by rs789, please contact:

Email: [email protected]

Support Hours: 24 / 7 — English & Urdu-friendly service

rs789 will acknowledge privacy-related requests within 5 business days and will seek to resolve them within 30 calendar days of receipt of all necessary information. For complaints that cannot be resolved directly, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.